Q&A
The most common questions asked & answered below.
For any additional questions, please click on the link below and submit through the Contact form.
Questions & Answers
Q: What's the Production Time for an order?
A: Production time varies on
current demand & job queue.
The other key factors are based the project itself, production strategy, manufacturing method,
inventory delivery time, etc.
​
Some jobs may take a few days,
where others may take a few weeks.
​
Current estimated Time of Completion
is provided when given a quote
Q: What if I want my logo added to items I have?
A: Absolutely! You would be charged only for the logo embellishment, and any service fees based on the chosen manufacturing process.
The items can be shipped
directly to me, or dropped off.
*Provided items must be clean!
Dirty items will be rejected
Q: Is there a minimum order requirement?
A: No, there are no minimums!
You can order 1 item or 100s;
the price per piece is based on the job's quantity of items.
Screen Printing has a minimum order requirement of 1 dozen pieces (12)
Q: What forms of payment are accepted?
A: Cash,
Corporate Checks,
Zelle, CashApp,
Venmo, ApplePay,
& all major Credit Cards
processed through Wix +3.5% surcharge
Q: When is payment expected?
A: All invoices must be paid
prior to beginning
​
An invoice will been sent with the order details & totals
​​
​
Invoices over $1000:
Zelle, Venmo or Corporate Checks only
​
Q: I have drawings of my logo & no idea where to start...
A: No worries!
Everyone starts somewhere!
Click here to schedule a
Design Consultation with me,
where we'll go over the options, process & price points.
​
Q: I need something Monogrammed with a name/initials...
A: Absolutely,
Monogramming is my specialty!
Since they're a custom,
made-to-order design,
the pricing starts at $25 per piece.
The varying details include the location on item, type of material that's being embellished, if the item requires a special procedure
or additional materials to
accomplish the desired outcome.
Monogram Set Up Fee: $10 per name
*Proof must be approved prior to production​
Q: What is the Pick-Up
& Drop-Off process?
A: I'm a home-based
business located in
Montgomery Village, Maryland.
Found at my door is a large
waterproof storage bin, designated
for easy pick-up & drop-off,
available 27/7 for your own convenience. ​
Q: Can I order if I'm outside of your area?
A: Of Course!
I have many clients across the
country, to which I have
streamlined the logistics
of how each order is processed.
Shipping thru USPS or UPS.
Shipping fees included on invoice or billed seperately
Q: Do you offer
local delivery?
A: Yes, if inside the Gaithersburg area, there is no delivery charge.
Outside of Gaithersburg,
there is a delivery charge
based on mileage & time.
Q: What file format
does my logo need to be?
A: JPG, PNG, PDF, SVG, Ai
In general, it's best to have a
PNG file with the
background removed.
For Screen Printing, Vinyl or Sublimation projects,
PNG the only acceptable file type.
For embroidery, any file type will work, with high resolution.
For Direct to Film, any file type is acceptable, however the background must be transparent.​ Whatever is not transparent will be printed.
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